Privacy Statement
Our contact details
Name: Kylie Ward, North Star Complementary Therapies
Phone Number: 07894 294 781
E-mail: info@northstartherapies.net
What type of information we have
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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To book a treatment
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To request to receive emails from our business about items relating to the business
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To process a payment for a treatment or purchase of goods
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@northstartherapies.net
What we do with the information we have
We use the information that you have given us in order to contact you should there be a change to your booking, an issue with your purchase, to notify you of any items of interest about North Star Complementary Therapies such as promotions if you have requested this, or to prepare for your treatment.
How we store your information
Our company is hosted on the Wix website platform and Acuity Scheduling website platform.
Please refer to this link for information on how Wix manages your privacy if you purchase goods or book a treatment via my website.
https://www.wix.com/about/privacy
Please refer to this link for information on how Acuity Scheduling (Squarespace) manages your privacy if you book a treatment via my website.
https://www.squarespace.com/privacy/?_ga=2.169277345.1850291704.1595856880-1394148174.1493059048
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@northstartherapies.net if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113